FAQ

What size women’s footwear should I order?
We typically recommend ordering either the same size or ½ size larger than you normally wear to ensure the most comfortable fit. If you are between sizes, we recommend you order the larger size.

What if I order the wrong size?
If the shoes you ordered don’t fit, we offer a one-time free replacement service without requiring you to return the original pair. You’ll only need to pay the shipping fee for the new pair. Contact our customer service with your order number and the correct size, and we’ll promptly ship a new pair to you.

What should I do if I receive a product with a quality issue?
If the product you received has a quality issue, please contact us. We’ll send a replacement at no additional charge and you won’t need to return the original item. Please provide your order details and evidence of the issue (photos or videos), and we’ll take care of the rest.

How long does shipping take?
Since our shoes are handcrafted, production takes about 3-7 days. Once crafted, delivery takes:

Standard Shipping (Free): 10-15 days
Expedited Shipping: About 5 days with an additional fee.
Expedited shipping is available for an additional fee at checkout, with delivery in 3-5 business days. Orders placed after 1 pm ET will be processed the next business day. Expedited shipping is only available within the contiguous US.
Note: Some styles may experience longer delivery times due to material shortages. We will keep you updated.

How can I choose expedited shipping?
Expedited shipping is available only within the United States. You can select this option during checkout, and the additional cost will be shown in your order confirmation. For any questions, please contact our customer support team.

Why does it take time to craft the shoes?
Each pair of shoes is handcrafted by skilled artisans. We hand-color, emboss, and polish each shoe to meet our high standards of quality, ensuring durability, comfort, and elegance.

Can I modify or cancel my order?
Once the payment is complete, you can request modifications or cancellations by contacting our customer service. A handling fee may apply, depending on the order status.

How do you secure my payment information?
We do not process your payment information. Payments are securely managed by PayPal or your credit card company.

How can I return or exchange an order?
We offer two simple ways:
Online Return Application: Log in to the user center on our website and apply for a return or exchange. Or directly access our Easy Return.
Email Us: Send an email with your order number to services@superladystar.com.

What countries do you ship to?
We ship worldwide.