TO SUPERLADYSTAR CUSTOMERS:

In light of the ongoing COVID-19 pandemic, SUPERLADYSTAR gets involved with relief efforts that focus on supporting all of our customers and employees.

We are still open for business as usual. The delivery time may be a little bit longer than usual. To ensure our customers' health and safety, our distribution center has always implemented strict hygiene practices every day. In addition, shipping methods are more flexible, while we're working hard to make that are delivered as soon as possible. Simultaneously we've taken steps to protect the health of our employees and their families.

The upheaval caused by the novel coronavirus-COVID-19-is all around us. And I know many are anxious and worried. That's natural.

But please keep rest at home with calm. Remember we will always stand with you and our hearts are connected wherever we are until the crisis to an end.

Please connect us through services@superladystar.com if you have any queries.

Thanks a lot for your patience and support. We’re all in this together!

 

FAQ

ARE YOU STILL SHIPPING PACKAGES?
Yes! Although the shipping methods threaten to delay for a few days, we're fully operational and working hard to deliver our package as scheduled, FedEx and UPS have been trying to deliver the package to you in time, please be patient.

ARE PACKAGES SAFE TO RECEIVE?
Our packages are absolutely safe! According to experts from the World Health Organization, Center for Disease Control, and many others, coronavirus can not survive on surfaces for more than 3 days, so it can not survive the journey from our warehouse to your door. We've also taken extreme measures to regularly disinfect our warehouse, equipment, and tools，as well as sterilizing every package before it's shipped.

HOW ARE YOU TAKING CARE OF YOUR OUR EMPLOYEES?
We have taken extreme actions to protect our employees and communities that are as important as our customers. We distribute protective masks, alcohol, and other sanitation supplies to those who must work in the office. Additionally, we've canceled large events，moved our daily meetings online, ensuring the regular sanitization of high-traffic surfaces like door handles, stairway handrails, elevator buttons, lockers, and touchscreens.

*We're improving our delivery process to make your packages even safer, so there may be a 4-6 day delay in processing your orders.

Your Fashion SUPERLADYSTAR