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Our shoes fit true to US standard sizing, meaning you should simply order what you normally wear (or which size appears most in your closet).
If you are between two half sizes (e.g., sometimes 7.5, sometimes 8), we recommend ordering the lower of the two.
You also can follow the guide here below to measure yourself.
How To Measure :
Item measurements
If you have any questions about the size, please contact our customer service!
Connect us: services@superladystar.com

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Handcrafted
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FAQs
What if I order the wrong size?
If the shoes you ordered don’t fit, we offer a one-time free replacement service without requiring you to return the original pair. Customers are responsible for paying the shipping fees for the new pair. Contact our customer service team with your order number and the correct size, and we’ll promptly create and ship a new pair for you.
What should I do if I receive a product with a quality issue?
If you receive a product with a quality issue, please contact our customer service team. We offer a free resend of the same product, at no additional charge. There is no need to return the original item. Simply provide us with your order details and evidence of the issue (such as photos or videos), and we will promptly send a new product to you. Your satisfaction is our priority.
How long does shipping take?
Since our shoes are handcrafted, the production time may take approximately 7 days. Below are the shipping and delivery details:
Standard Shipping (Free): Once the shoes are made, delivery takes about 12 - 15 days.
Expedited Shipping: If you need faster delivery, we offer priority shipping, which delivers in about 5 days for an additional fee.
Important Note: Please note that for certain styles, delivery times may be significantly longer than expected due to potential material shortages. We will notify you promptly if this occurs and provide updates on your order status. Thank you for your understanding and patience as we work to create your perfect pair of shoes!
How can I choose expedited shipping?
You can select expedited shipping during checkout. The system will calculate the additional cost and display it in your order confirmation. If you have any questions, feel free to contact our customer support team.
How can I track my order?
Once your shoes are crafted and shipped, we will send you a tracking number via email, allowing you to monitor the delivery status in real time.
Why does it take time to craft the shoes?
Our shoes are more than just footwear—they’re a blend of art and craftsmanship. Each pair is meticulously handcrafted by skilled artisans. In addition to the careful assembly, the shoes undergo a unique process of hand-coloring, embossing, and polishing to ensure every detail meets our high standards of quality and elegance. This time-consuming process ensures that each pair is not only stunning but also durable and comfortable.

